Introduction
This Privacy Policy (“Policy”) outlines the methods by which Trustsend Ltd (referred to as “we”, “us”, “our”) gathers, utilizes, shares, and safeguards Personal Information provided by you during your use of the www.trustsend.io website (referred to as the “Website”) or our products. It dictates the procedures for processing the personal data of our clients, representatives of their partners, and all other visitors to the Website.
We are dedicated to safeguarding your privacy. We have enacted all requisite legal, technical, and organizational measures to guarantee the confidentiality, integrity, and accessibility of your Personal Information.
When we refer to “Personal Information” or “Personal Data,” we mean any data that can identify you or aid in your identification.
Our contact details
All references to “us”, “we” or “our” apply to Trustsend Ltd, a company registered Agias Philaxeos 131, office 301, 3083 Limassol, Cyprus.
For all the issues related to data protection please contact us at: [email protected]
What kinds of personal information we do we gather
The types of Personal Information we may collect include:
Contact details (email, telephone number or messenger ID)
Details of your identity document
Residence address
Financial information
Employment details
Geolocation details
History of your logs and activity on the Website
IP address, browser, and operating system information, device fingerprint.
The majority of the information we gather is provided directly by you. Additionally, we may obtain certain information from publicly available sources, such as sanction lists, or from our contractors. We utilize screening lists supplied by data vendors, identity verification procedures, anti-fraud measures, and transaction monitoring services.
It's important to understand that if you decline to provide the information required to fulfill our KYC/AML requirements, which we communicate to you upon applying for any of our services that necessitate identity verification and ongoing activity monitoring, we will be unable to offer our services to you. Please be aware that there may be instances where we need further details and documentation for KYC and AML/CTF purposes.
Furthermore, please note that the processing of your Personal Data may involve automated decision-making, including profiling. We may employ automated decision-making and profiling for purposes such as onboarding, account maintenance, and fraud prevention.
How we acquire the information and the reason for possessing it
We handle our clients’ data for the subsequent objectives:
to provide our services to you, as an individual, or a corporate client you represent;
to contact you or respond to your inquiries;
to fulfill our legal obligations, such as KYC/AML requirements;
to offer assistance in criminal investigations and regulatory proceedings;
to safeguard your assets from unauthorized access;
to prevent fraud and scam activities;
to provide you with information regarding our products, news, and updates;
to resolve disputes and safeguard your interests or the interests of other users.
The lawful bases we rely on for processing this information are:
Your consent. You can withdraw your consent at any time by reaching us at [email protected];
We have a contractual obligation;
We are legally obliged to adhere to AML/CTF requirements under the relevant laws and regulations, as well as maintain records for tax purposes;
We have a legitimate interest in providing essential updates about our services, proactively and retroactively preventing fraudulent activity, and contacting employees of our clients and business partners.
With whom we share your personal information
We might disclose this information to:
our affiliates, agents, and representatives;
• our contractors who supply software for identity verification and anti-fraud purposes;
• our contractors who provide us with information sourced from publicly accessible channels, such as sanction lists;
• our financial service providers through whom we manage fiat currency transactions to and from our services;
• our law enforcement or regulatory agencies as necessitated or permitted by law.
Transfer of personal information across borders
We may transfer your Personal Information under the following circumstances:
• if the country to which we transfer your Personal Information provides an adequate level of personal data protection;
• if we implement appropriate measures to ensure the protection of your rights as a data subject;
• if any exceptions for specific situations apply (such as if the transfer is necessary for the establishment, exercise, or defense of legal claims, or for important reasons of public interest).
Retention of personal data
We will ensure that any information required for specific purposes is not retained longer than necessary. Your personal data will be retained solely to fulfill our legal obligations, resolve disputes, and protect both your and our legitimate interests.
We will retain your Personal Information for a maximum of five (5) years following the termination of our legal relationship.
You always have the option to request the removal of your personal data. However, please note that in certain circumstances, we are obligated to retain your information to ensure legal compliance.
Data Protection
Clients’ personal data is kept by us in accordance with the General Data Protection Regulation (EU Regulation 2016/679) and the provisions of the Processing of Personal Data (Protection of the Individual) Law of 2001, its amendment (Law No. 37(I)/2003) and the Processing of Person Data (Protection of Individual) (Amending) Law of 2012 (Law No. 105(I)/2012) and the Regulation of Electronic Communications. Clients accept and consent that we may, from time to time, contractually engage companies for statistical and/or other purposes in order to improve our business activities; as a result, some or all of the Clients’ collected data may
be disclosed. The data that will be used for such purposes would not be in an identifiable form.
Your rights
According to data protection law, you have the following rights:
• Your right to access – You can request copies of your personal information from us;
• Your right to rectification – You can ask us to correct any inaccurate information or complete incomplete information;
• Your right to erasure – You can request the deletion of your personal information;
• Your right to restriction of processing – You can ask us to limit the processing of your information;
• Your right to object to processing – You can object to the processing of your personal data;
• Your right to data portability – You can request that we transfer the information you provided to another organization or to you.
You are not obligated to pay any fee to exercise your rights. We have one month to respond to your request. If you wish to make a request, please contact us at [email protected]
Please be aware that in certain situations, we may not be able to fulfill your request due to our legal obligations or overriding legitimate interests. In such cases, we will explain the reasons why your request cannot be fulfilled and how you can file a complaint.
SECURITY
We have implemented security measures to comply with acknowledged international security standards. Additionally, our platform also uses SSL or TLS to ensure the security and confidentiality of transmitted requests.
POLICY CHANGES
We reserve the right to make changes to the current Policy at any time. Notification of such changes will be provided on our Website or through Email Newsletters.
